Why EV Charger Brands Need Smarter After-Sales & Warranty Management

The electric vehicle (EV) industry is growing fast — expected to hit $1.1 trillion by 2030. And with that boom, the demand for EV chargers is rising too. But while more sales are great, they also bring new challenges — especially when it comes to after-sales support and warranty claims.

EV charger manufacturers (OEMs) now need to go beyond just building great products. They must also handle repairs, replacements, and customer issues smoothly and efficiently. And that’s where things often go wrong.

The Hidden Struggles Behind the Scenes

Every EV charger installed — whether at a home, office, or public spot — is used daily. Naturally, some of them face issues. When that happens, customers expect fast support. But many OEMs still rely on spreadsheets, emails, or disconnected tools to manage these requests.

This creates big problems:

1. Slow claim resolution – Customers wait too long for updates or fixes.
2. Inventory chaos – Either there are too many parts in stock or not enough.
3. Inconsistent service – Every customer gets a different experience, harming your brand.

Why Centralizing Everything Makes Sense

By switching to a centralized warranty and service platform, OEMs can completely change how they handle after-sales support.

Here’s how:

1. Faster, Smoother Operations

Automated systems speed up claim handling. You instantly know if a claim is valid and what needs to be done — no more delays or back-and-forth emails.

2. Happier Customers

Customers get real-time updates, can track their claims easily, and receive timely service. That builds trust and loyalty.

3. Smarter Business Decisions

With all data in one place, OEMs can spot recurring product issues, plan maintenance better, and even improve product design — reducing future claims.

Real Results, Real Value

Imagine a company still handling warranties through Excel sheets. Once they switch to a platform like CodeWarranty, their claim processing time can drop by up to 60%. That’s more time for your team to focus on innovation — not chasing paperwork.

Stay Ahead in a Competitive Market

A centralized system isn’t just about fixing problems faster — it also gives OEMs a strategic edge:

1. Easier to scale as your business grows.
2. Quickly adjust to market trends or compliance changes.
3. Lower costs by cutting down manual work and mistakes.

Why CodeWarranty is Built for This

Unlike generic CRMs or ERPs, CodeWarranty is made specifically for manufacturers. It gives you:

1. End-to-end warranty management, all in one dashboard.
2. Powerful analytics, so you can track costs, trends, and performance at a glance.

In Short

Managing warranties and after-sales isn’t a “nice-to-have” anymore — it’s a must for every EV charger OEM. A centralized solution like CodeWarranty helps you keep customers happy, reduce costs, and grow faster. Stop managing issues manually. Start managing smartly.